While I was on my way home from the bus interchange, this young lady approached me and introduced herself. A quick glance told me she's trying to sell me another "great" insurance plan, and reluctantly I let her talk me into sitting down.
5 minutes into our conversation, she brings up a folder just as I expected then begins to introduce me to this MediShield plan they have. She did not even bother to look into my folio to see if I had any other needs. A little while later, I remain unconvinced. Enter Unnamed Guy, half way into our conversation. He smiled at me, and without first shaking my hands the fella sat down with an air of cockiness before introducing himself(to which I forgot his name). The next thing I know, the idiot decided to pull off a joke, "Don't you think I'm handsome?" said Unnamed Guy chuckling to himself while I reluctantly faked a laughter. I was amused at how unprofessional this guy was, cuts into conversations, invites himself in unceremoniously. . . I swear I almost wanted to leave.
Wanting to hear whatever goods they might offer, I continued amusing them. As usual, Unnamed Guy decided to push further into the MediShield Plan, absolutely convinced I need it badly without first checking my needs and claiming to help me like the "noble" people they are. I was not impressed. 20 minutes later, I was still unconvinced and with arms crossed, I said very firmly, "I still need to think this through very thoroughly".
With a very pissed look on his face, he mumbled something to the girl and looked at me with his face slightly turned to the side. "Okay, I think I've said enough. Thank you very much for your time."
With that I thanked him as politely as I could and left. I was definitely pissed and this wasn't the first time someone from Prudential got on my black list. The joker was only fortunate I did not obtain his name card or I would have made sure very personally that Prudential gets my "blessings" the next morning. "Prudential again!" I thought to myself and decided the next time an agent from Prudential shows up, I'd scrutinised the agent from head to toe before I think about signing on the dotted line.
Insurance agents these days just think they're very smart. Young lads and young ladies have no qualms about selling their Plans without even first considering the needs of the customer/client and gaining their trust. Just like untrained service staffs, they lack positive attitude and behave unprofessionally. I can only wonder how they managed to get into the industry, and I pity the companies for having such poor untrained employees. The keyword I think everyone should work with today is Service Excellence. Without it, you're worthless.
PS: HuiYee thinks I'm being over demanding and has expressed displeasure doing any possible business with me in future.
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2 comments:
You have the patience of a saint. I'd have ticked everyone off for their lack of professionalism.
Where did u say this took place? Hell, I have half a mind to show up just so I can let fly a good 30 minutes of dressing down.
I'd also get everyone's namecards and complained to UPPER MANAGEMENT. I will get every last one of them weasels fired.
"No you are not handsome, you disgust me with your utter lack or respect and professionalism, you reek of cockiness, and I am appalled that a freak like you made it this far to even tie your shoelaces."
Then again, I doubt they'll even be able to talk me into listening to them for 5 seconds.
Hell, I PRACTICALLY WROTE THEIR SALES SCRIPTS. That's what I do for a living. haha... I use persuasions to make you spend money you haven't made to buy stuff you don't need.
Max, save your time and do something productive. Life is so short. Don't let someone else waste it for you. As I always say, the moment you've made the conscious decision to allow something to happen, in that instant you have relinquished your right to bitch about it.
Chill, you're not over-demanding. You'll make me look like Hitler if we ever got approached simultaneously by frontline sales people with poor attitudes. I'm very particular about service and I am never afraid to show my displeasure, with and without tact.
HuiYee, if we ever have to meet, I pray its under favourable circumstances. haha
Oh thank gawd I've done a good job!
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